Shipping policy
SHIPPING POLICY
Last Updated: 8 August 2026
REVIVAL ATHLETIC, also operating under the names REVIVAL and REVIVAL TRAINING CLUB (“we”, “us”, “our”), is committed to delivering physical products as efficiently as reasonably possible.
Some products may be held in stock, while others may be manufactured, printed, embroidered or fulfilled specifically following your order. As a result, production, processing and delivery times may vary depending on the products purchased.
This Shipping Policy applies to physical products only. Digital products and downloadable training programmes are delivered electronically and are not subject to physical shipping.
PERFECTION TAKES TIME.
PROGRESS IS EARNED.
ORDER PROCESSING
Orders are reviewed and processed following successful payment.
Processing times may vary depending on:
• Product availability
• Production requirements
• Order volume
• Seasonal demand
• Product launches
• Promotional periods
• Fulfilment-partner availability
Orders are generally processed within 1–7 business days, although certain products may require additional preparation or production time before dispatch.
Business days exclude weekends and public holidays.
Where a product has a specific estimated production or dispatch timeframe, this may be displayed on the relevant product page or during checkout.
MADE-TO-ORDER PRODUCTS
Certain products may be produced specifically following purchase.
These may include:
• Printed garments
• Embroidered garments
• Limited releases
• Special collections
• Custom or personalised items
• Other products produced on demand
Made-to-order products may require additional production time before shipment.
Estimated processing, production, dispatch and delivery times are provided as guidance unless expressly guaranteed.
Made-to-order products remain subject to applicable statutory consumer rights.
SHIPPING COSTS
Shipping costs are calculated at checkout and may depend on:
• Delivery destination
• Order weight and dimensions
• Products purchased
• Fulfilment location
• Shipping method selected
Applicable shipping costs will be displayed before payment is completed.
MULTIPLE-ITEM ORDERS
To allow efficient fulfilment, items within the same order may occasionally be dispatched from different locations, suppliers or production facilities.
As a result:
• Products may arrive separately
• Multiple shipments may be created
• Separate tracking numbers may be issued
• Delivery dates may differ between items
Receiving one part of an order does not necessarily mean that another part of the order is missing.
Where reasonably possible, tracking or dispatch information will indicate when an order has been split into multiple shipments.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on destination, shipping method, fulfilment location and product type.
Typical estimated delivery times after dispatch are:
United Kingdom
• Approximately 2–10 business days
Europe
• Approximately 5–15 business days
International
• Approximately 7–20 business days
These times are estimates only unless a delivery date has expressly been guaranteed.
Delivery may be affected by circumstances including:
• Courier disruption
• Customs inspections
• Severe weather
• Public holidays
• Industrial action
• Transport disruption
• High-volume shipping periods
• Supply-chain interruptions
• Circumstances outside our reasonable control
Nothing in this section affects any statutory rights you may have in relation to delivery times.
TRACKING INFORMATION
Where tracking is available, tracking details will normally be provided once your order has been dispatched.
Tracking information is supplied and updated by the relevant courier and may not update immediately after dispatch.
Customers should monitor tracking information where available and contact us if a genuine delivery issue arises.
SHIPPING ADDRESS RESPONSIBILITY
You are responsible for providing complete and accurate shipping information at checkout.
Please check your shipping details carefully before submitting an order.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to amend the address where possible, but we cannot guarantee changes once an order has entered production, fulfilment or dispatch.
Where an order cannot be delivered because incorrect or incomplete delivery information was supplied by the customer, reasonable additional costs associated with redelivery may be payable by the customer where permitted by law.
FAILED DELIVERY AND UNCLAIMED PARCELS
Where delivery is attempted but cannot be completed, you may be required to follow the courier's instructions to rearrange delivery or collect the parcel.
If a parcel is returned to us because it was not collected, delivery was repeatedly unsuccessful or customer-supplied address information was incorrect, we will contact you where reasonably possible.
Additional reasonable shipping charges may apply to redelivery where the failed delivery was caused by circumstances attributable to the customer and where permitted by law.
This does not affect rights relating to delivery failures for which we remain legally responsible.
CUSTOMS, DUTIES AND IMPORT CHARGES
International customers may be subject to charges imposed by authorities in the destination country, including:
• Customs duties
• Import taxes
• VAT or equivalent local taxes
• Brokerage fees
• Handling charges
Unless stated otherwise at checkout, these charges are not included in the purchase price or shipping charge and may be payable by the recipient.
The amount and application of these charges are determined by the relevant authorities and are outside our control.
REVIVAL ATHLETIC is not responsible for customs charges imposed by destination-country authorities.
Customs processes may also cause delivery delays outside our reasonable control.
LOST SHIPMENTS
If your order appears to have been lost in transit, contact us as soon as reasonably possible:
Please provide:
• Your full name
• Your order number
• Your delivery address
• Any relevant tracking information
We will investigate the issue with the relevant courier, fulfilment provider or supplier.
Where goods fail to arrive and we are legally responsible for delivery, we will provide an appropriate remedy in accordance with applicable consumer law.
DAMAGED SHIPMENTS
If a product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the packaging where relevant
We may require reasonable information to allow us to investigate the damage with the courier or fulfilment partner.
Your rights relating to faulty or damaged goods are explained further in our Returns & Refunds Policy.
DELAYED SHIPMENTS
If an order is significantly delayed, please contact us and we will make reasonable efforts to establish its status.
Delays caused by couriers, customs authorities or other third parties do not automatically remove any statutory rights you may have regarding delivery.
Where applicable law gives you the right to cancel because goods have not been delivered within an agreed or legally required timeframe, those rights remain unaffected.
DELIVERY AND RISK
For consumer orders, responsibility for physical goods will pass in accordance with applicable consumer law.
We will not treat a parcel as automatically being at the customer's risk merely because a courier tracking system records it as delivered where applicable law provides otherwise.
Where you nominate a person, safe place, neighbour or other delivery arrangement, responsibility may be affected by the delivery instructions you provide and applicable law.
If tracking shows an order as delivered but you have not received it, contact us promptly so the delivery can be investigated.
FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays caused by events genuinely outside our reasonable control, subject always to rights and remedies that cannot legally be excluded.
Such circumstances may include:
• Natural disasters
• Floods
• Fires
• Severe weather
• Epidemics or pandemics
• Government restrictions
• Customs disruption
• Industrial disputes
• Major cyber incidents
• Transportation disruption
• Significant supply-chain failures
• Utility or communications outages
Where such an event affects an order, we will take reasonable steps to minimise disruption where possible.
CONTACT
For shipping and delivery enquiries, please contact:
REVIVAL ATHLETIC
Also operating as REVIVAL and REVIVAL TRAINING CLUB
Email: revivalathletic@outlook.com
Website: www.revivalathletic.com
PERFECTION TAKES TIME.
PROGRESS IS EARNED.
Last Updated: 8 August 2026