Cancellation policy
CANCELLATION POLICY
Last Updated: 8 August 2026
This Cancellation Policy applies to purchases made from REVIVAL ATHLETIC, also operating under the names REVIVAL and REVIVAL TRAINING CLUB (“we”, “us”, “our”).
This policy covers cancellation of physical-product orders, digital products and, where applicable, services.
Please read this policy carefully before placing an order.
YOUR STATUTORY RIGHTS
Nothing in this Cancellation Policy excludes, restricts or otherwise affects any statutory rights that cannot lawfully be excluded or restricted.
Different cancellation rights may apply depending on whether you purchase physical goods, personalised goods, digital content or services.
PHYSICAL ORDER CANCELLATIONS
We understand that circumstances may change after an order has been placed.
If you wish to cancel an order, contact us as soon as possible:
Email: revivalathletic@outlook.com
Where an order has not yet entered fulfilment or dispatch, we will make reasonable efforts to cancel it before shipment.
However, processing and production may begin shortly after an order is placed, particularly for products manufactured, printed, embroidered or otherwise prepared following purchase.
If an order has already been dispatched, it cannot normally be stopped as a pre-dispatch cancellation. Your rights to cancel and return eligible goods after delivery are set out in our Returns & Refunds Policy and applicable consumer law.
CHANGE-OF-MIND RIGHTS FOR PHYSICAL GOODS
For eligible physical goods purchased online, UK consumers generally have statutory rights to cancel within the applicable cancellation period, subject to legal exceptions.
This means that the fact an ordinary item has entered processing, production, fulfilment or dispatch does not by itself remove any statutory cancellation rights that apply to that purchase.
Where you exercise a statutory cancellation right, the process for returning the goods and obtaining any applicable refund is governed by our Returns & Refunds Policy.
MADE-TO-ORDER AND PERSONALISED PRODUCTS
Certain products may be manufactured or prepared after an order is placed.
These may include:
• Printed garments
• Embroidered garments
• Limited releases
• Special collections
• Made-to-order products
• Custom or personalised products
A product being manufactured after purchase does not automatically mean that statutory cancellation rights are excluded.
However, products that are genuinely made to your specifications or clearly personalised may be excluded from statutory change-of-mind cancellation rights where permitted by applicable consumer law.
Where an applicable legal exception applies, this will not affect your rights if the product is faulty, damaged, misdescribed or otherwise fails to conform to your statutory rights.
PRE-ORDERS
Physical products sold on a pre-order basis may be cancelled before dispatch unless an applicable legal exception or specifically disclosed term applies.
Where an eligible pre-order has already been dispatched, you should follow the cancellation and returns procedure set out in our Returns & Refunds Policy.
Estimated pre-order dispatch dates are provided for guidance unless expressly guaranteed.
Nothing in this section limits statutory rights relating to late delivery or non-delivery.
DIGITAL PRODUCTS AND DOWNLOADABLE TRAINING PROGRAMMES
REVIVAL ATHLETIC may sell digital products including:
• Downloadable online training programmes
• Digital training packages
• Exercise guides
• Training schedules
• Other digital fitness content
Digital content is subject to different cancellation rules from physical goods.
Where you expressly request or consent to digital content being supplied during the applicable statutory cancellation period and acknowledge that your cancellation right will be lost once supply begins, your statutory right to change your mind will generally end once supply of that digital content begins, where permitted by law.
Accordingly, once a digital training programme or other downloadable product has been supplied or made available for access or download following the required consent and acknowledgement, it will generally no longer be eligible for a change-of-mind cancellation or refund.
This does not affect statutory rights where digital content is faulty, not as described or otherwise fails to conform to applicable consumer law.
Further information is contained in our Returns & Refunds Policy.
DIGITAL PRODUCTS PURCHASED BEFORE RELEASE
Where a digital product is purchased before its scheduled release or access date and supply has not yet begun, you may request cancellation before digital delivery begins, subject to applicable law and any product-specific terms disclosed before purchase.
Once digital supply begins, the digital-content provisions above will apply.
COACHING AND OTHER SERVICES
Where coaching or another service is purchased, your cancellation rights may depend on whether the service has started and whether you asked us to begin providing it during an applicable statutory cancellation period.
Where services have not yet begun, you may contact us to request cancellation.
Where you expressly request a service to begin during a statutory cancellation period and later cancel before the service has been fully performed, you may be required to pay a proportionate amount for services already provided where permitted by law.
Where a service has been fully performed during the cancellation period following the legally required request and acknowledgement, your cancellation right may end where permitted by law.
Specific coaching packages, subscriptions or ongoing services may also be subject to separate service terms or coaching agreements.
Nothing in those terms will remove statutory rights that cannot legally be excluded.
MEMBERSHIPS AND SUBSCRIPTIONS
Where we offer recurring memberships or subscriptions, cancellation arrangements may depend on the specific service purchased.
Applicable information may include:
• Billing frequency
• Minimum commitment periods, where applicable
• Renewal terms
• Notice requirements
• The date on which cancellation takes effect
Any specific subscription terms will be disclosed in connection with the relevant product or service.
Cancellation of future recurring payments does not necessarily create an entitlement to a refund for a period or service that has already been supplied, except where required by law.
HOW TO REQUEST A CANCELLATION
To request cancellation, contact:
Please provide:
• Your full name
• Your order number or relevant purchase reference
• The product or service you wish to cancel
• Any other information reasonably required to locate your purchase
We recommend submitting cancellation requests as soon as possible.
REFUNDS FOR APPROVED CANCELLATIONS
Where cancellation results in a refund being due, the refund will normally be issued to the original payment method unless otherwise agreed or permitted by law.
Refunds will be processed within the timeframe required by applicable law.
Payment providers or financial institutions may require additional time to display a processed refund in your account.
Further refund information is available in our Returns & Refunds Policy.
DISPATCHED PHYSICAL ORDERS
If an eligible physical order has already been dispatched, contact us if you wish to cancel.
Depending on the circumstances, you may need to receive and return the goods in accordance with our Returns & Refunds Policy rather than attempting to stop the parcel while it is in transit.
Nothing in this section affects statutory cancellation rights that apply after dispatch or delivery.
FRAUD AND POLICY ABUSE
We may investigate cancellation requests where we reasonably believe that fraud or deliberate abuse of our policies has occurred.
This may include:
• Fraudulent payment activity
• False purchase information
• Deliberate misuse of cancellation procedures
• Attempts to obtain refunds after improperly retaining or distributing digital products
We may refuse requests where legally permitted to do so.
Nothing in this section affects legitimate statutory consumer rights.
CONTACT
For cancellation requests or questions regarding an order or service, please contact:
REVIVAL ATHLETIC
Also operating as REVIVAL and REVIVAL TRAINING CLUB
Email: revivalathletic@outlook.com
Website: www.revivalathletic.com
Last Updated: 8 August 2026